Shipping Policy

Shipping Method and Timeframe:

We offer worldwide shipping via FedEx from our location in China. Our standard handling time is up to 5 days for regular orders. For custom size orders, please allow up to 10 days for handling. Please note that these handling times do not include weekends or public holidays.

 

Shipping Rates:

United States (including Hawaii and Alaska): We provide free shipping for all orders to the United States. Your order will be shipped via FedEx and is estimated to arrive within 5-7 days. We offer door-to-door shipping for your convenience.

Rest of the world: For international orders, we charge a flat shipping fee of $18. Your order will be shipped via FedEx and is estimated to arrive within 5-7 days. We also provide door-to-door shipping for international shipments.

 

Free Shipping:

For international orders, we offer free shipping on orders over $150. This exclusive offer provides an opportunity for our valued international customers to enjoy our quality products while benefiting from the convenience of free shipping. Please note that this offer is not applicable to domestic orders within the United States as they already qualify for free shipping.

 

Transit Time Disclaimer:

Please note that all transit times mentioned above are based on FedEx's recommended estimates. While we strive to meet these timelines, there may be occasional delays due to unforeseen circumstances such as customs clearance or other logistical factors. We appreciate your understanding in such situations.

 

International Customs and Import Duties:

For international orders, please be aware that customs duties, taxes, or other import fees may apply when your package reaches your country. These charges are determined by your local customs authorities and are the responsibility of the recipient. We recommend contacting your local customs office to understand the applicable regulations and potential fees associated with importing our products.

 

Tracking Your Package:

To track the progress of your shipment, we provide a FedEx tracking URL.
https://www.fedex.com/en-us/tracking.html
This link will allow you to conveniently monitor the location and delivery status of your package throughout the transit process. Please keep in mind that tracking information may take up to 24 hours to be updated after the shipment is processed.

 

Order Processing and Confirmation:

Once you place an order, we will send you an order confirmation email with the details of your purchase. Our team will promptly begin processing your order within the specified handling time, ensuring that it is carefully packaged and prepared for shipment.

 

Shipment Tracking and Notifications:

We understand the importance of keeping you informed about the progress of your shipment. Upon dispatch, we will provide you with a FedEx tracking number and a direct link to the tracking page. This allows you to conveniently track the status and estimated delivery date of your package. Additionally, we may send you email notifications to keep you updated on any significant shipping milestones.

 

Packaging and Protection:

To ensure the safe delivery of your photography backdrop, we utilize high-quality packaging materials designed to protect the product during transit. Our team takes great care in packaging each order to minimize the risk of damage and maintain the pristine condition of your backdrop upon arrival.

 

Customer Support and Assistance:

Rest assured that our team is committed to providing you with a seamless and efficient shipping experience. If you have any further questions or require assistance regarding your shipment, please don't hesitate to contact our customer support team 24/7 thru the chat or Support@d-vinebackdrops.com. We are here to help make your shipping experience as smooth as possible.